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[Tips] How to report power failure & faulty street lighting to TNB?

Posted: 03 May 2011 06:29 AM PDT

Tenaga Nasional Berhad (TNB) has established a Call Management Centre (CMC), offering one-stop communication to respond to outage management during breakdowns.

Just dial 15454 anywhere in Peninsula Malaysia and where there is mobile coverage at the cost of a local call for voice calls.

All calls are managed by trained customer service agents who will respond to customer inquiries as well as request for service and assistance during power outage situations. Information from callers are communicated through TNB Outage Management System (TOMS), and will be attended to by Service Management Centers nearest to outage location nationwide.atwork3

When a customer makes a call, he or she only needs to furnish these particulars:

  1. His or her contact number.
  2. Name & Address
  3. For power breakdown report, customer is advised to provide detailed information on the disruption to determine whether the fault is restricted to the customer's premise or from TNB's supply system. Customer will also be advised to provide information on whether the disruption is affecting the premise alone or to neighbouring houses.
Charges
  1. Fixed line calls will be charged as local calls
  2. Cell phone calls are subject to charges by service providers
Source: http://www.tnb.com.my/tnb/contact-us/customer-care/tnb-careline-15454.html (More......)
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