Jumaat, 28 September 2012

Comments for Wee Choo Keong

Comments for Wee Choo Keong

Comment on Expedia uses AirAsia Go Holiday’s IATA Accreditation Certificate to operate as online travel agency in Malaysia? by Airline Distribution Expert

Posted: 28 Sep 2012 11:10 AM PDT

@Anonymous 3:14pm

I beg to differ with your statement “Expedia is no different from other Travel Agents in Malaysia”. Travel Agencies in Malaysia are required by law to have a license issued by Tourism Malaysia (TM) and IATA Accreditation in order to sell tickets in Malaysia. One of the major conditions of the TM licence is setup/standing and local ownership/paid-up capital.

Expedia is profoundly different from other Malaysian Travel Agents, in the following areas:

1. Expedia operates online via the internet – it is an Online Travel Agency (OTA). These Malaysian Travel Agents are brick and motar agencies with only some having lomited online presence.
2. Expedia Inc USA is based outside of Malaysia, whilst these Travel Agencies operates in Malaysia, have offices in Malaysia and are governed by Malaysian Law
3. Expedia seems to be exempted from Malaysian law because the law doesn’t quite extend to OTA based outside of Malaysian borders, since the law was formulated before the advent of Internet Booking Engine (IBE) and the proliferation of OTA. Malaysian based OTAs have always complied with the Malaysian Law because they were born out of brick and motar local TA.

I doubt if the Malaysian authorities and MAS long standing partners i.e. Travel Agents, would object to Expedia selling tickets to Customers outside of Malaysia. But there would be objections to Expedia selling tickets to Malaysian within Malaysian borders and Malaysia Airlines being party to this. These MAS partners are subjected to Malaysian Law and the stringent IATA Acreditation regulations with their huge bank guarantees, whilst Expedia seems to be exempted.

There is also a question of governing law. The Malaysian Consumer is protected by Malaysian Law when purchasing good and services within Malaysia. I suspect Expedia would call upon the US laws or some far-away land to govern their sale. If this is the case, then it would be impracticable for an agrieved Consumer to seek legal redress. The ICAO regulations does not have sufficient protection of air travellers from travel agencies. I guess the Airline would not care for this but I believe the Consumer does.

There seems to be other much wider considerations when an airline like MH wishes to expand their distribution.

If MH believe that this is the correct course of action, MH should consider other OTAs that have a better match of areas of Customer coverage than Expedia that have long been waiting to sell MH tickets e.g. Zuji, or why better still not all of them. I guess there must be reasons why the likes of SQ, QF CX and many other are either not directly selling on these OTAs or limit their ticket sales via these OTAs.

Comment on Expedia uses AirAsia Go Holiday’s IATA Accreditation Certificate to operate as online travel agency in Malaysia? by 777

Posted: 28 Sep 2012 07:40 AM PDT

Toni sensitive ? My foot. He is a fat and greedy sn.ke who aspire to be the first Malaysia president. Be very worried all of 666!

Comment on Expedia uses AirAsia Go Holiday’s IATA Accreditation Certificate to operate as online travel agency in Malaysia? by Anonymous

Posted: 28 Sep 2012 12:14 AM PDT

Regarding Expedia, it should be known that it is a Travel Agency and like all Travel Agencies, they sell multiple airlines. This is no different from any Travel Agency in Malaysia that sell Emirates, Malaysia Airlines or Cathay Pacific. Due to sensitivities and a perception regarding the Air Asia JV with Expedia in Malaysia, MAS only did a deal with Expedia USA and has no deal with Expedia Malaysia Before people criticise MAS for trying to grow its Distribution, perhaps time spent understanding the airline business model is advised.,

Comment on Expedia uses AirAsia Go Holiday’s IATA Accreditation Certificate to operate as online travel agency in Malaysia? by Azanio

Posted: 27 Sep 2012 03:29 PM PDT

Wonder why BPL referees this season are sponsored by Expedia ? Last season it was TuneMoney.
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